Improving home care for elderly Massachusetts senior citizens has become passion of mine, and recently I was asked to address the New England Home Care Conference in Newton, MA, on how to use web technology to improve the quality of senior care, or eldercare.  So I ask the room a seemingly-obvious question: “How many of you registered for this online?” Dozens of hands went up among attendees of the largest home care conference in New England, which was the first partnership of the state home care associations in the region. I continued with more obvious questions: How many made your travel reservations online? Dozens. How many shop, pay bills, check kids’ school schedules? Dozens, dozens, dozens — in each case, nearly everyone.

Then came the punch line. (more…)